Refund Policy

Last updated: October 2025

At COSMO11:11, we strive to ensure your satisfaction with every purchase. Please read our refund policy carefully.

1. Eligibility for Refund
Refunds are offered only for defective, damaged, or incorrect products.
Products must be returned in original condition, unused, and with all tags intact.
Customized or handcrafted orders cannot be refunded unless defective.

2. Refund Request

Notify us within 24 hours of receiving the product at support@cosmo1111.com.
Provide your order number, product details, and photos of the issue.

3. Refund Process

Once the returned product is received and inspected, we will process your refund.
Refunds are made via the original payment method used during purchase.
Please allow 5–7 business days for the refund to reflect in your account.

4. Return Shipping

Return shipping for defective or damaged products is covered by COSMO11:11.
For other returns (if applicable), the customer may be responsible for shipping charges.

5. Contact Us

For any questions regarding refunds, reach us at:
📧 support@cosmo1111.com
🌐 www.cosmo1111.com

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